Customer Service & Quality Control

Quality management is an integral part of the AL-Ayash Steel Industries. The company has been certified by QMS to ISO9001-2008  by SGS. The quality manual and related procedures are used at every level in the company and are constantly reviewed for effectiveness by management.

The system is designed to ensure that all customers’ requirements are met, whilst
retaining the ability to act quickly without being stifled by bureaucracy. Decision-making is local but with inbuilt checks and balances to ensure the elimination of errors. The system is regularly reviewed by audit to double check that all is well and to learn from mistakes.

Quality Departments delivers a comprehensive range of services including inspection, testing, auditing, certification, training, PQP, generating method statements, ITP’s, customer complaints, NCR’s corrective and preventive actions and related technical assistance and also provides advisory services in closing out of projects and handing over. It supports the organization in protecting their assets and business and plays a key role in Failure Mode Effects Analysis, risk management and performance improvement.

Our QA/QC Department has established ’16’ Procedures to exceed the customer expectations & ensure quality throughout the life span of the organization and its projects by providing a high quality product in the shortest duration and with optimum investment.

01-SHOP FABRICATION PROCEDURE

02-TANKS ERECTION PROCEDURE

03-MATERIAL CONTROL PROCEDURE

04- EXAMINATION & INSPECTION PROCEDURE

05-DIMENSIONAL CONTROL PROCEDURE

06-CONSUMABLE CONTROL PROCEDURE

07-WELDING CONTROL PROCEDURE

08-VISUAL EXAMINATION PROCEDURE

09-VACUUM TEST PROCEDURE

10-PNEUMATIC TEST PROCEDURE

11-PENETRATING OIL – SOLVENT LIQUID TEST PROCEDURE

12-HYDROSTATIC TEST PROCEDURE

13-SURFACE TREATMENT PROCEDURE

14-AIR LEAK TEST PROCEDURE

15-HANDLING, STORAGE, PACKING, PRESERVATION AND DELIVERY PROCEDURE

16-SS PICKLING PROCEDURE